Frequently Asked Questions
The Answers You Need
What's your cleaning procedure?
All sheets and tent covers are laundered using sensitive laundry detergent and dried at high heat after each sleepover rental. Any decorative pillows and decorative items are always disinfected and spot cleaned after each use.
What's included in each package?
All items listed in the standard package, including delivery, collection, assembly, styling. See our Packages page for fun add-ons for an additional charge.
What is your cancellation policy?
A deposit of $75 is required to reserve your booking. Payment in full must be made two days prior to the rental time. Cancellations made less than 7 days prior to the event will not receive a refund.
How much space will I need?
Each mattress/tent combo will take up approximately 35"W x 75"L. The mattress measures 75” L x 31” W x 4” H.
We can arrange the Tents in many configurations to make them fit together in any space. If you are unsure, please send us a picture of the space available or arrange a pre-visit (for an additional fee) and we can check out how they will fit. This needs to be done at least 7 days before your party date to avoid the $75 cancellation penalty should they not fit.
What payment is required?
We require a $75 deposit to secure your booking, with the remaining balance to be paid on the date of the sleepover. Your deposit is fully refundable if canceled prior to 7 days before your party. If canceled within 7 days of your party the $75 is non-refundable.
Can pets join the party?
Pets are not allowed in the sleepover area, inside the tents, or on the mattresses.
Is there an age limit for Little Sleepover Tents?
Tents are not suitable for children under 6 years of age.
Are the tents waterproof?
No. Austin Sleepover Tents are not waterproof.
Can I purchase an Austin Sleepover Tent?
At this time, Austin Sleepover Tents are only available for rental.
Do I need to supply power?
Some of our decorative lights require power. Our lanterns are battery-powered.
How do I book a sleepover?
Please fill out the Plan a Party form, and we'll get in touch shortly to discuss details.
How long is a rental?
The standard rental period is approximately 19 hours.
For example: 2 pm delivery and set up and 11 am collection and pack up.
We only rent for sleepovers on Friday and Saturday nights.
Can I rent Tents for more than one night?
If you would like to request Tents for longer than the 19-hour booking period, you may do so for an additional cost.